WeKids Labs LLC

Delete Your Account & Data

Last updated: July 2026

1. How to delete your WeKids account

You can delete your WeKids (WeKids Labs LLC) account and all associated data at any time. In the WeKids or WeParents app, open Settings and tap "Delete account." On the web, go to weparents.wekids.io, open Account → Security, and choose "Delete account." Deleting your account starts a 48-hour grace period — signing back in during that window cancels the deletion — after which your account and its data are permanently removed. You can also email support@wekids.io with the subject "Delete my WeKids account" and we will action the deletion within 48 hours.

2. Delete a single child profile (without closing your account)

To remove one child's data without deleting your whole account, delete that child's profile in WeParents from your account, or email support@wekids.io. The child profile and all of its associated data are removed within 48 hours.

3. What data is deleted

Deleting your account permanently removes: your account details (email, name, and sign-in credentials); all child profiles you created (names, ages or birth years, avatars, and notes); the content, collections, skills, and daily plans you curated; engagement and developmental-progress data; ratings and comments; and the videos and interactive activities you uploaded or generated with AI, along with the prompts used to generate them.

4. What may be retained, and for how long

We remove your personal information from our active systems within 48 hours of your request, except where we must retain limited information to comply with law, resolve disputes, or enforce our agreements. Backups are overwritten on a rolling basis. Information held by our service providers (for example, payment records held by Stripe) is handled under their own retention policies.

5. Contact

Questions about deleting your account or data? Email WeKids Labs LLC at support@wekids.io. See also our Privacy Policy at https://weparents.wekids.io/privacy.